Customer Service Representative at Avetta
Orem, UT, US

The Customer Service Representative works as a part of a team and reports to the Customer Service Manager. 

  

Essential Duties and Responsibilities 

  • Provide professional support to all Avetta customers 
  • Ability to resolve complex issues with focus on customer experience 
  • Interact directly with Avetta customers through telephone, email and chat 
  • Prioritize and resolve customer needs 
  • Accurately verify details on regulatory documents 
  • Support and explain customer billing and subscription terms 
  • Record details of interactions in Service Cloud (SFDC) 
  • Provide necessary outbound follow-up, both via phone and email 
  • Communicate and coordinate with internal departments 
  • Work as a team and be a positive addition to Avetta’s culture 

 

Non-Essential Duties and Responsibilities 

  • Performs other duties as assigned 
  • May be required to attend training, meetings, or seminars 

  

Minimum Qualifications 

  • Call center experience is a plus 
  • Excellent communication skill – both written and orally 
  • Bi-lingual proficiency may be required 
  • Working PC knowledge, windows preferred and related applications 
  • An affinity for learning online software systems 
  • Interpersonal skills 
  • Problem analysis and problem-solving 
  • Attention to detail and accuracy 
  • Adaptability 
  • Self-Motivated 
  • Stress tolerance 
  • Ability to learn and apply new information or skills 

 

Education, Training and Experience 

  • Potential candidates for this position must meet the following requirements: Recommended experience of 1-2 years in the relevant industries we serve (see Industries at www.avetta.com). Previous experience in call centers, compliance, or health and safety is a plus. 

 The following Languages and Shifts are Available

  • Portuguese Mon-Fri, 5 am to 1:30 pm
  • French Mon-Fri, 6 am to 2:30 pm OR 11 am to 7:30 pm
  • Mandarin Sun-Thur, 7 pm to 3 am
  • Japanese Sun-Thur, 6 pm to 2 am


*This a temporary position with the potential for permanent placement based on job performance and business need.

Keep up with the latest.

Get the latest updates from Norwest and insights into the venture capital world.