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TITLE

 

Contract Technical Writer

COMPANY

 

Dtex Systems

LOCATION

 

San Jose, CA, US

Description

The Dtex Technical Writing Contractor will team closely with engineering, product management, and customer engineering to develop top-quality technical content. We are engaged in an ongoing, long-term conversations with our customer community to help us understand their needs and to collect feedback and suggestions about Dtex product documentation. This role will take the current documentation and bring it to the next level to meeting our growing business needs.

Responsibilities:

  • Write customer facing technical documentation for Dtex enterprise security products
  • Work closely with engineering teams and product management to understand the Dtex products and the customers who use them
  • Become an authority on the Dtex platform
  • Be ready to discuss technical details and demonstrate your deep technical knowledge every day
  • Propose and implement structural and organizational improvements to the documentation set
  • Provide multimedia and online help that can be integrated with the product
  • Update the documentation with every Dtex release

Requirements:

  • 5+ years of experience researching and writing excellent documentation and examples for enterprise security products, including subjects such as notable event and incident analysis, identity correlation, threat detection, endpoint protection, and PCI compliance
  • Experience with using Atlassian Confluence as a Technical Documentation platform
  • Experience writing deployment guides, user guides and troubleshooting guides for complex enterprise products
  • Experience with organization of the technical documentation for the needs of different consumers (administrators, operators, analysts etc)
  • Experience with organization of technical documentation for multiple products and collating them into an intuitive and wholesome interface
  • Experience with business intelligence tools and data analytics
  • BA/BS degree in Computer Science or a related technical discipline, or relevant professional experience

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