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IT Desktop Support Technician



Dtex Systems



San Jose, CA, US


  • Provide quality and timely support to all employees concerning hardware and software needs.
  • Image, configure, and ship new devices (laptops, desktops, etc.).
  • Provide operational support for laptop and desktop, and Mac related issues including installation and configuration of applications.
  • Utilize strong written and verbal communication skills to provide end-user training on common applications and updates.
  • Create and update documentation for troubleshooting, deployment, and general IT procedures.
  • Assist with server administration and maintenance including patching, backups, and general upkeep.
  • Liaise with vendors to resolve support issues.
  • Maintain the integrity and continual operation of the corporate network including the intra-building wiring plant, wireless networks, and remote users.


  • Support users/resolve Window Mac/Windows issues on the phone, email, and in person
  • Support and manage the window Active Directory and window server domain
  • Troubleshoot and resolve hardware, connection, printer and software
  • Window Laptop/PC and server imaging, Infrastructure setup, and ongoing support
  • Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  • Conduct technology training for new users when they onboard


Job Requirements

  • 1+ year of help desk experience
  • 2 or 4 year degree in Computer Science or a similar field
  • Fluent on core Microsoft Office 365 products (Word, Excel, PowerPoint, Outlook, Skype, etc).
  • Expertise working with Microsoft products including Windows Server and Office Suite 
  • Familiarity working with Active Directory and Group Policy
  • Able to work in a fast-paced, high energy environment

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