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TITLE

 

Senior Solutions Consultant - Sojern Inside

COMPANY

 

Sojern

LOCATION

 

San Francisco, CA, US

Description

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionising the online travel advertising space?

Specialising in traveller path-to-purchase data for over a decade, Sojern is travel's direct demand engine for thousands of brands -- from global enterprises to boutique operators -- across the hotel, airline, cruise, transportation, tourism industries, and more. Analysing the world's travel intent signals with its proprietary data science methods, the company delivered $10B in generated bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveller Platform.

Recognised on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, and Sydney.

 

The role:

Sojern is looking for a Senior Solutions Consultant to join our growing team, focusing on the adoption and growth of our Sojern Inside product. In this role you will partner with the global sales teams, providing product expertise and presales support to drive Sojern Inside revenue.

What is Sojern Inside? Sojern Inside is our response to the rising client demand for a stronger level of transparency and control. It is our way to provide clients with access to our travel focused audiences within their internal systems while leveraging our account management and optimization expertise in addition to our travel insights. The product itself is still in the early stages and you will play an integral role in shaping overall process and client service levels.

If you’re a strategic thinking problem solving, analytical, tech savvy, customer-centric person who is excited to play a key role in the commercial growth and success of a regional business unit, then the Senior Solutions Consultant role at Sojern is for you!

 

Responsibilities:

The Solutions Consultant is employed as a strategic & technical expert with the task of working closely with sales teams to ensure that the products being offered can be tailored to meet the customers requirements.

  • Partner with sales teams to identify appropriate Sojern Inside prospects to develop a global pipeline and forecast.

  • Working closely with the sales team on proposals and pitches for business.

  • Attending meetings when required with sales team and acting as a technical expert.

  • Putting together business cases for the sales teams to support their proposals.

  • Working closely and collaboratively with customers to devise effective solutions.

  • Ensuring that the company’s product can deliver on the customer’s requirements.

  • Working closely with customers to understand and capture requirements.

  • Replying to customers following requests for information and proposal requests.

  • Presenting proposals to customers alongside members of the sales team.


 

What you bring to the table:

  • Must be a subject matter expert with extensive programmatic & audience experience.

  • The ability to translate customer needs and pain points into well thought out solutions and proposals.

  • An ability to communicate technical information to non-technical staff in a way that is easy to understand.

  • Bachelor’s degree in Business or related field. (Accounting, Marketing, Communications, or Finance a plus)

  • At least 5 years industry / account management / customer success management experience in one or more of the following: advertising agency, publisher, ad network, or demand side platform

  • Strong working knowledge of online advertising technology including ad server technologies and DSPs such as DoubleClick DART for Publishers, MediaMind, Sizmek, Atlas, Turn, AppNexus and Mediamath

  • First class commercial skills, ability to look at data, analyse and simplify and present back to stakeholders

  • Organizational skills

  • Willing to wear multiple hats and roll up your sleeves to get the job done as Sojern Inside functions much like a startup within the organization

  • Great with people – ability to work with internal and external teams

  • Excellent oral and written communication skills including public presentation / client facing experience and an ability to convey complex issues clearly and concisely

  • Meticulously detail-oriented, exceptional organizational skills and ability to manage projects

  • Innovative, driven, problem solver who understands how to best utilize the resources around them

  • Being multilingual is beneficial but not required


 

Perks:

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Ownership: Lead creative and challenging projects

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in the office

  • Meals: Monthly catered lunches & happy hours

  • Competitive Localized Benefits

  • Time Off: Flexible vacation days

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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