The Director, Customer Operations is responsible for: preparing and scaling Minted’s customer operations team to support the company’s year over year growth and holiday peak, the strategy and implementation of the tools and technology used by customer operations to improve the quality of service and productivity, the management of the company’s print quality team, special projects that require ad-hoc qualitative and quantitative analysis to deliver on our quality, cost and scaling/growth goals. This role reports to the VP, Customer Operations and requires you to wear multiple hats to be successful. The Director plays a critical function in the company and requires strong communication, cross-functional collaboration, and analytical skills. The Director will work in collaboration with other departments, including engineering, product management, supply chain, and marketing, to ensure there is alignment in strategy and execution that allows Minted to provide best in class service to our customers.
Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.
Minted’s mission is to enable the design independence of both consumers and artists around the world, and the company is a platform for the strongest emerging artists in the world to be seen and discovered. We aim to build a lasting brand representing the most commercially successful design community in the world. Minted was founded by successful serial entrepreneur Mariam Naficy.
Minted is located in a beautiful office in downtown San Francisco and is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer formerly of Yahoo and Jeremy Stoppelman of Yelp. Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, eBay, Yahoo, and Goldman Sachs and numerous disruptive startups. We are a passionate, creative, ambitious team. We provide a great opportunity to work with a stellar team and on a world-changing mission, all supported by a proven business model.
Minted is an Equal Opportunity Employer that is committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider for employment all qualified applicants with arrest and conviction records. Minted participates in the E-verify program.