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TITLE

 

Customer Success Manager

COMPANY

 

Qubole

LOCATION

 

New York City, NY, US

Description

Qubole, the leading cloud-agnostic, big data-as-a-service provider, is passionate about making data-driven insights easily accessible to anyone. Qubole delivers the industry’s first autonomous data platform. The cloud-based data platform, Qubole Data Service (QDS), removes the burden of maintaining infrastructure of multiple big data processing engines, and enables customers to focus on their data. Qubole customers process nearly an exabyte of data every month. Qubole investors include Charles River, Institutional Venture Partners, Lightspeed, Norwest, Harmony and Singtel Innov8. 
 
Customer Success Managers at Qubole wear many hats, but the focus is always on helping our customers to maximize the value of their big data. We work with leading companies across an array of industries including gaming and entertainment, travel, healthcare, life sciences and more. CSMs are focused on managing a small number of key accounts, being a trusted advisor and advocate within Qubole for their customers. We have a distributed team that supports customers around the globe, but we work closely together to achieve success.
 
We are seeking a seasoned CSM in the northeast United States to work with our rapidly-growing customer base across the region.

What you'll be doing

    • Drive retention, adoption and value realization within key accounts by developing and delivering mutual success plans aligned with customers’ business objectives
    • Build strong customer relationships with practitioners as well as executive sponsors, acting as trusted advisor for focus accounts
    • Generate and identify expansion opportunities as well as customer advocates and references
    • Collaborate across departments within Qubole to facilitate customer needs from support to product management to services and education
    • Manage customer escalations and work cross-functionally to resolve customer pain points
    • Develop strong relationships with Qubole field leaders and account owners, partnering to ensure mutual account plans are developed and executed
    • Facilitate executive-level engagements such as value assessment and realization, product strategy and executive briefing workshops

Required experiences and skills

    • 5+ years in customer facing roles in software service delivery that may include support, technical service delivery, CSM
    • 2+ years managing accounts in enterprise software
    • Demonstrated ability to learn new technologies and industries
    • Ability to communicate clearly and effectively with executive-level sponsors as well as technical practitioners
    • Strong account management and project management fundamentals
    • Experience working cross-functionally to drive outcomes with other teams
    • Passionate about customer success and a maniacal focus on customer-focused activities and outcomes
    • Working understanding of big data landscape & cloud architecture is a big plus
    • Bachelor’s degree or equivalent work experience
Qubole is hitting that growth inflection point where we need talented people to help us scale up. Our company culture is special, and we are looking for people to join us who want to continue building a great company while going after the big data activation market.
Check us out on Glassdoor and LinkedIn
Learn more about us herehere, and here
 
If you want to get technical, click here for a 5 min run down of how Qubole works
Watch a talk given by our CEO here
 
Culture at Qubole
Trust and Autonomy: We absolutely pride ourselves on the lack of bureaucracy at work, and believe in delegating power and responsibility, aggressively to our employees.
Transparency and Teamwork: Complete transparency in all our thoughts and actions is integral to our genetic character, and it helps us to stick together and function effectively as a team.
Who Thrives: If you are a self-starter and thrive on complexity and independence and truly understand and live the tenets of humility, hunger and honesty and you will love Qubole.
 
 
Qubole is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Qubole does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Qubole also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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