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TITLE

 

Support Engineer

COMPANY

 

Weka.io

LOCATION

 

Tel Aviv, IL

Description

Team Responsibilities Description

As a customer success team member you and your team will be responsible for Weka’s post sales success. To ensure such success, the team would be responsible for the following:

  • Bridging between the customer and R&D whenever current product state or documentation do not match the customer expectations.
  • Handle support cases raised by customers
  • Resolve customer issues by working with the customer and if needed with R&D
  • Providing feedback to R&D and help prioritizing bugs, usability issues, etc.
  • Providing back office support for pre-sales engineers, partners and resellers
  • Certification and benchmarking the Weka file system with various applications
  • Keep track of installed systems via Weka's remote monitoring and proactively identify needed actions

 

 

 

 

Qualifications

Mandatory qualifications:

  • Hands on experience in supporting Linux based enterprise infrastructure products (storage, networking, virtualization, security, etc)
  • Being familiar with Linux OS installation and management
  • Past experience in support and customer interactions for storage products

 

Preferred qualifications:

  • Past experience in Networking
  • Past experience in early stage start-ups

 

Geography, Travel and General Terms

  • Position is in Tel Aviv
  • Infrequent customer related travel might be needed
  • Travel to CA once a year to meet the San Jose, CA support team
  • Our support SLA with customers is 24/7, and hence emergency standby is an integral part of the requirements. Coverage is handled by teams in Tel Aviv and CA

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