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Manager of SRE



Blue Jeans Network



Mountain View, CA, US


  • Manage on call 24/7 production support for all BlueJeans production environments.
  • Work in collaboration with BlueJeans strategic accounts and customer success teams to troubleshoot customer submitted issues.
  • Manage internal Root Cause Analysis (RCA) process and documentation.
  • Work closely with Engineering teams to support strategic projects.
  • Find scalability bottlenecks and areas for performance improvements.

  • Deploy, maintain, and support the multiple application environments (QA, Engineering, Staging, & Production).

  • Automate current manual processes via Terraform, CI/CD pipelines, etc. 


  • 3+ years of experience as a people manager in an Engineering or Operations capacity.
  • Strong Linux administration skills with an emphasis on shell scripting.
  • Hands on technical experience with supporting SaaS based applications.
  • Expertise with AWS platform including RDS, VPCs, ECS/EKS, and Lambda.
  • Expertise with Terraform, Docker, Kubernetes (or other orchestration tools), and Jenkins.
  • Experience with infrastructure monitoring platforms (Datadog, Nagios) and Application Performance Management (APM) systems (New Relic, AppDynamics).
  • Experience with Configuration management tools (Puppet, Chef, Ansible).
  • Experience with CI/CD pipeline configuration, deployment, and support.

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