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Sr. Market Research Lead, Uber Eats






San Francisco, CA, US


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.


About the Role


Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers.


With UberEATS we’re building Uber’s next set of businesses.  You will be involved in some of the new exciting business lines coming out of Uber. If done right, we believe that this will transform communities, power businesses and fundamentally change the way people live in a city.


In this role you’ll be responsible for building the global insights and market research function for UberEATS. As part of the team you’ll define the overall insight & market research roadmap for consumers, delivery partners and restaurants by working closely with product marketing, product management, design research and other functions.


These insights will inform product development & definition and will inform brand, positioning, messaging and overall marketing strategy for UberEATS. You’ll be in charge of designing, executing and delivering high impact primary research, both quantitative and qualitative, and combining this with secondary research and other data streams to find opportunities for the business.


What you’ll do

  • Lead and build the user insights and market research function for Uber EATS.
  • Work with product and marketing teams to scope and design quarterly research project/action plans for consumers, restaurants and delivery partners globally.
  • Using research, you will help establish product-market fit, shape positioning and messaging, provide insights for product development, differentiation and definition.
  • Use quantitative and qualitative research to test and validate specific product & marketing hypotheses and feed this back into product development.
  • Gather market and category level insights across all territories.
  • Be hands on in drafting questionnaires and discussion/interview guides and handle end-to-end project set-up and execution.
  • Spot market opportunities by identifying problems for consumers, restaurants and delivery partners and connecting these insights to how we prioritize product development.
  • Synthesize primary and secondary research into actionable findings.

What you'll need

  • True passion for Uber’s mission and the company’s hybrid technology / operations nature.
  • At least 8 years of leadership experience with quantitative and qualitative market & consumer insights and/or research.
  • Experience with new product development, positioning, message development and optimization.
  • Ability to execute quantitative research from questionnaire design, fielding, analytics, and reporting but also able to pull together higher-level critical thinking.
  • Outstanding communication and presentation skills.
  • Extremely organized with strong attention to detail.
  • Experience working with and analyzing large data sets.

Apply for the job

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