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TITLE

 

Enterprise Operations Manager - Customer Success

COMPANY

 

Uber

LOCATION

 

New York City, NY, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

Uber Everything is looking for sharp, highly motivated individuals to join our Operations team focused on Enterprise Restaurant Customer Success. If you love setting a vision and solving problems from 30,000 feet as well as diving deep into the details, we might have the opportunity you've been looking for.

 

On the Customer Success team, we're paving the path for strategic management of high-impact partnerships. We must build the infrastructure to support our external facing Customer Success Managers and provide them with scalable tools to help restaurant partners grow their business on Uber Eats. We'll also be responsible for recognizing patterns among our restaurant partners' needs and working across relevant internal stakeholders to drive action.

What You’ll Do

 

  • Facilitate and lead high-impact initiatives to improve the customer experience for Enterprise partners
  • Collaborate with multiple stakeholders across the organization including S&P, Sales, Central Ops, Sales Ops, Business Systems, Product, Marketing, Legal and City Ops
  • Work with counterparts in other regional and global roles in pursuit of these initiatives
  • Identify key problem areas and data-driven approaches to fix them
  • Track core business metrics related to the product
  • Build toolkits and processes to support strategic management of key brands
  • Build, maintain, and communicate detailed reporting models to scale and support management of partners
  • Be the go-to person for ad hoc data requests from our partners, proving that we can match the same level of strategic thinking as our most sophisticated and analytical counterparts

 

What You’ll Need

 

  • Bachelor's degree
  • A least 3 years of Strategy Consulting, Accounting, or Finance background with previous experience using data to lead and support business decisions
  • Experience managing cross-functional projects and stakeholders, powered by data-driven insights
  • Persuasive written and verbal communication skills with experience working with Executive leaders
  • Analytical chops - excellent Excel skills required. SQL and Salesforce skills preferred
  • Ability to leverage data to inform and support critical decisions
  • Strategic alignment - ability to bring key stakeholders across functions together
  • Highly motivated self-starter with a desire to learn and grow
  • Eagerness to roll up your sleeves and dig-in to the grittiness of operations problems
  • Demonstrated ability to juggle competing priorities

 

About the Team


The Customer Success team is pioneering how Uber Eats interacts with large restaurant brands. Building and standardizing strategy and process for managing our restaurant partners will be key. The team will be internal champions for external client excellence that crosses all functions within the org: sales, marketing, operations and analytics and product.

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