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TITLE

 

Uber Eats Operations Manager, Marketplace

COMPANY

 

Uber

LOCATION

 

New York, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

Marketplace Realtime Monitoring team leads next gen transformation of our realtime marketplace management practices. This team will develop a keen eye for identifying processes whose optimization and central coordination would deliver high business impact, will be able to develop efficient and effective solutions to operate these processes at scale, and effectively manage remote Center of Excellence (COE) teams who will power these solutions.

What You’ll Do

 

  • Act as the core POC to real-time monitoring and market management capabilities stood up in COE
  • Own high impact parts of real-time marketplace management end to end, from making the case for standardization and prioritization to developing and continuously improving  robust and scalable processes and tools to be operated at COE
  • Manage training and performance of COE teams
  • Proactively source new opportunities to be transferred to COE to provide regional teams leverage and boost effectiveness
  • Closely collaborate with other Marketplace Ops teams to ensure adherence to core marketplace principles, incorporation of evolving business insights and accelerated deployment of solutions
  • Act as a core thought partner to Product and other central Ops teams in developing marketplace management levers and tools

 

What You’ll Need

  • Strong problem solving skills with keen ability to support decisions with data
  • Ability to work across time zones and maturity to manage performance of remote COE teams
  • Entrepreneurial spirit and bias for developing practical approaches with frequent incremental wins at an accelerated pace
  • Passion for process development, optimization and continuous improvements
  • Stellar cross-functional communication and organization skills
  • Exceptional Excel / data management skills and SQL proficiency

 

 

Bonus Points If

  • Familiarity with a scripting language

Apply for the job

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