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TITLE

 

Uber Eats Operations Manager, Restaurants

COMPANY

 

Uber

LOCATION

 

New York, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

 

About the Role

 

This position will be focused on creating the best experience for restaurant partners on the Uber Eats platform. This is a cross functional, high impact operations role that will significantly improve restaurant sentiment and reduce regrettable churn on the platform.



What You’ll Do

 

  • Develop a framework & operationalization strategy for improving restaurant experience on the Uber Eats platform
  • Proactively scope and manage multiple projects; takes accountability for project outcomes, ensures team delivers on project KPIs, & keep others informed of progress
  • Effectively scales processes across region, uses analytical skills to project, generate, and prioritize, adept at identifying team's technical needs/ challenges and creating action plans to address
  • Communicate to senior regional ops leaders on projects/priorities; able to organize and lead effective meetings, collect and provides actionable feedback & communicate priorities and goals effectively.

 

What You’ll Need

  • Minimum 3 years of operational experience
  • Bachelor’s Degree in quantitative / highly analytical field
  • Knowledge of regional processes; including functional KPIs, mega-regional operations and Product Ops integration

Bonus Points If

  • You have Restaurant Operations experience

About the Team

 

On the Uber Eats Regional Operations team, we’re helping to drive innovation, scale our most impactful processes and initiatives and support various Uber Eats markets. You will build structures and activities, as well as innovate on restaurant engagement tactics to grow the business. This role will work closely with cross-functional and cross-team counterparts to lead high impact initiatives across the US & Canada.

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