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TITLE

 

Executive Support Analyst

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

 

About the Role

 

As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here’s your chance to be a part of Uber history!  

What You’ll Do

  • Provide personalized white glove service and support for our executive team in both office and home environments
  • Respond to Executive technology support issues and be on-call as scheduled
  • Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
  • Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
  • Communication & Customer service skills must be impeccable
  • Network and A/V system setup in residential and business environments
  • Manage hardware and software upgrades
  • Accurately manage crisis escalation and transfer calls to other support teams as appropriate
  • Provide direct feedback on issues impacting the executive team to Tech Services leadership.
  • Will require domestic and international travel
  • Any other duties as assigned

 

What You’ll Need

  • 4+ years of IT experience
  • Minimum of 2-3 years’ experience with executive level support
  • Bachelor's Degree in Computer Science, or equivalent combination of education and experience
  • Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
  • Ability to multi-task, manage time and follow through with assignments
  • Strong problem solving, organization and project management skills
  • A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
  • Audio/Video knowledge
  • Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
  • Ability to work in a fast-paced, highly technical environment
  • Demonstrable strong Customer Service experience
  • Ability to be on site and on call
  • Excellent verbal and written communication skills
  • Experience supporting mobile devices
  • Ability to communicate effectively with executive team as well as others in Tech Services
  • Ability to take initiative and work independently, as well as part of a team
  • Willing to work after hours and weekends as needed

 

Bonus Points If

  • High end restaurant experience
  • High end hotel concierge experience
  • 5+ years in a help desk role supporting Apple and PC hardware and software
  • Apple Certification(s) i.e. ACMT

Apply for the job

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