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TITLE

 

IT Help Desk Intern

COMPANY

 

Avetta

LOCATION

 

Orem, UT, US

Description

Help Desk Duties and Responsibilities

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk ticket system
  • Respond to customer queries by phone and email
  • Create step-by-step training assistance with screenshots for employees
  • Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
  • Document tasks worked and effectively use the ticketing system
  • Maintain daily performance of computer systems
  • Ask relevant questions and listen to employees to determine root cause of issues
  • Work through the problem-solving process with employees and communicating effectively with them to empower them to do the same in the future
  • Run computer diagnostic problems to resolve problems
  • Other responsibilities include the ability to work with limited supervision and be able to respond to queries, run computer diagnostic programs, isolate problems, and determine and implement solutions.

 

Help Desk Requirements and Qualifications

  • Skilled in problem-solving techniques and relevant experience as a Help Desk Technician or other similar experience
  • Ability to diagnose and resolve basic computer/technical issues for Windows OS and Mac workstations/laptops
  • Excellent communication skills and a focus on customer service
  • Keen attention to detail, an interest in problem-solving, and helping employees be effective in using technology

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