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Client Success Manager, Uber for Business - San Francisco






San Francisco, CA, US


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About Uber for Business (U4B)


Uber for Business has one goal–to allow businesses of any size to harness Uber’s technology to move their business in new ways, with less hassle. From enterprises that need a seamless global travel solution to local businesses that want to provide courtesy rides to customers, or clinics providing reliable rides for patients, and more.


With over 65,000 businesses around the world already on board, Uber for Business is building for the future of how work gets done, wherever you need to go.


About the Role


As a Client Success Manager on Uber for Business, you will be responsible for launching accounts across the high growth and mid-market segment. Leveraging learnings throughout the launch process, you will also work cross-functionally to drive efficiencies during the onboarding funnel, with the goal of providing a world-class customer experience and accelerating the time to ramp. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and influence internal strategy.


What you’ll do:


  • Work with the Account Executive team to execute successful launches across high growth and mid-market accounts.
  • Work cross-functionally to drive efficiencies throughout the onboarding funnel.
  • Identify and monitor key onboarding health metrics.
  • Derive qualitative and quantitative insights, leveraging direct customer stories and feedback.
  • Make informed recommendations to Product, Sales, Marketing, and Support on how to improve the onboarding and launch process across both self-service and sales-driven accounts.
  • Seek to achieve operational excellence across onboarding and launch, iterating and improving on playbooks, internal tools and resources, and cross functional & internal processes.
  • Work with leadership to scale onboarding and launch solutions globally and across all account segments.
  • Understand pipeline and capacity requirements. Explore options to optimally staff and resource onboarding at scale.
  • Ensure that Product, Sales, Marketing, and Support solutions are built in consideration of our global client network.


What you’ll need:


  • Bachelor’s Degree
  • 2-4 years of B2B experience in a client facing function.
  • Proven track record of operational excellence, building playbooks, tools and resources, and processes, with the goal of optimizing for efficiency and scalability.
  • Excellent written & verbal communication and interpersonal skills.
  • Have a competitive edge and thrive in a fast-paced team environment.
  • Strong use of insights and confidence around data-driven decision making.
  • Ability to problem solve, adapt, and grow quickly as we build the Client Success organization.
  • Excellent organization, project management and time management skills.
  • Entrepreneurial spirit and start-up hustle.

Apply for the job

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