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Localization Operations Manager






San Francisco, CA, US


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


We are seeking a manager to lead our Localization Operations (LocOps) team. In this role, you will own localization tools infrastructure in collaboration with internationalization engineering and product managers. You’ll also set the vision for Uber localization tools for the years to come. You will be a liaison between localization operations team, the internal localization team, cross functional partners, and vendors to ensure tools and processes properly bring together all requirements for functionality, efficiency and scalability. You have technical skills to pursue complex problems and can produce scalable solutions. Relationship management and a reciprocal attitude are a requirement.


***Flexibility to work from our Palo Alto office on Tuesdays & Thursdays, and the entire team works from home 1 day per week.

What You’ll Do

  • You will handle a team of LocOps including (but not limited to): oversight of day-to-day operations, holding 1:1s & mentoring individuals, setting vision & OKRs, handling resource allocation to optimize for business needs
  • You will act as the primary localization tools point of contact for all cross-functional partners related to the LocOps team
  • You will develop & handle relationships with key managers and leadership
  • You will actively lead localization tools-related initiatives
  • You will work closely with localization vendors and ensure compliance to Uber’s technical requirements
  • You will bring together requirements from Localization Program Managers and Language Managers on localization tools and process needs and work with teams to enable support.
  • You will collaborate with cross-functional partners, such as Marketing and Help Content teams, and guide them on how to best integrate their CMSs into the Localization pipeline and/or improve existing integrations


What You’ll Need

  • BA/BS degree or equivalent practical experience
  • 2+ year of people management experience
  • 5+ years of localization operations experience in the high-tech industry on the client side
  • Familiarity with scripting languages such as Python, Perl, Ruby, Postman and SQL
  • A track record in streamlining complex processes and improving workflow efficiency
  • Deep understanding of Localization Program and Language Management roles as well as day-to-day functions
  • Deep understanding of localization and internationalization issues
  • Deep understanding the localization requirements of various content types such as UI, HC, Marketing, & Legal
  • Ability to navigate ambiguity, work independently and be able to chart direction of projects
  • Strong analytical and problem- solving experience, coupled with excellent business discernment
  • Uncommon negotiation skills and ability to prioritize tasks in a dynamic environment
  • Very quality-focused and dedicated
  • The ability to lead multiple and diverse partners across businesses and leadership levels
  • Focused - you take the initiative in pursuing large problems head-on
  • You will help set the direction of the Uber brand – we need people who are committed to quality
  • Excellent teammate
  • Passionate about Uber and our mission
  • Experience using CAT tools as a LPgM/LM to lead pipeline & workflows (e.g. Memsource, Smartling, Idiom WorldServer, and Trados) is a plus


Bonus Points If

  • Master’s degree in related fields
  • You are fluent in languages other than English


About the Team


At Uber, it’s essential that we maintain a close connection with users regardless of which language they speak. With millions of published words, communicating messages across 500+ cities in 70+ countries, we need your help to ensure that each word is carefully chosen to match the tone and voice of Uber. As an early member of our Localization Team, you'll have the opportunity to build the local roots of an expanding global brand.

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