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Director of Product, Service Delivery Platform



Shape Security



Mountain View, CA, US


Role Intro
At Shape, product managers are dedicated to bringing great products to market. We define features that are useful, feasible, and usable.We value collaboration. We have a tolerance for ambiguity. We define our products and features with intellectual rigor. We have a bias for simplicity.
Director of Product, Service Delivery Platform will define software systems and operational practices that scale the impact and effectiveness of Shape’s service delivery teams towards fulfilling our broader product vision. In other words, the key goal for this role is to make our services teams more successful in operating our core product platform.


    • Gain a deep understanding of customer experience and internal user experience with Shape’s products and services. Identify and fill product, services, and tooling gaps.
    • Generate new ideas that improve user experience for our services team members and solve useful problems.
    • Define problems statements and feature requirements with clarity and rigor. Understand the broad vision and obsess over the details.
    • Work closely with engineering teams to deliver new features with velocity.
    • Make difficult priority and trade-off decisions to ensure successful feature launches.
    • Define effective service integrations with internal service tools such as Salesforce, Jira, and Slack.
    • Evangelize features internally and externally to ensure users benefit from Shape's products

Minimum required knowledge, skills, and abilities

      • Minimum 5 years of experience in a customer facing technical services organization such as customer success, technical support center, security operations center, or consulting services.
      • Minimum 5 years of experience in an enterprise product or services company.
      • Minimum 3 years of experience as product manager with experience in defining software products.
      • Exceptional written and verbal communication skills.
      • Mature leadership capabilities.
      • Understanding of web and mobile technologies.
      • Undergraduate education in science or engineering.

Desired knowledge, skills, and abilities

    • Understanding of user experience design, with the ability to define wireframes, user stories, user journeys, and UX mockups.
    • Experience in operational consulting.
    • Experience in web and mobile development.
    • Ability to learn about information security, cryptography, access control, and authentication.
    • Graduate degree in science, engineering, or business.
We are security and web experts, pioneers, evangelists and elite researchers. We believe in the power of the Internet to be a positive force and our mission is to protect every website and mobile app from cybercriminals.
Shape’s founders fought cybercrime at the Pentagon, Google, and leading security companies. They realized that Alan Turing’s vision of a day when computers could pass for humans had arrived in the form of automated attacks on websites. They responded with a fundamentally new technology approach to web and mobile security that has attracted some of the top computer scientists, researchers, and engineers in the world. Shape now defends the web and mobile applications for the world's leading corporations.

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