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TITLE

 

Analytics & Insights Senior Data Analyst

COMPANY

 

Uber

LOCATION

 

New York, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

As a member of the Uber Eats Analytics & Insights team, the Senior Data Analyst will drive the analyses behind decisions related to our community's support experience and management of Uber Eats Restaurant support. You’ll work with a cross functional team of product managers, business leaders, and Uber’s customer support network to address the complex challenges of scaling our business while building out a world-class support network for our restaurant partners.

 

The Senior Data Analyst will play a big part in developing our strategy to scale restaurant support as we develop onboarding, engagement and retention strategies. You will apply advanced analytics skills like experimental design and statistical modeling, along with advanced reporting through R and Python.

 

The ideal candidate for this role has excellent analytical and time-management skills, with the ability to communicate and present information for stakeholders at all levels of the business. You should apply for this position if you possess a passion for improving techniques, processes, tracking, analytical insights and technology used by restaurant support team to achieve our bold goals.

What You’ll Do

  • Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders including senior management to aid strategic decisions for improvements in support experience for drivers and riders
  • Coordinate with other members of the Community Operations Team to measure the impact and efficiency of new products and business processes
  • Develop analytical frameworks to support decision making in the US and Canada
  • Partner closely with Uber Eats Restaurant Support team to provide insights that drive decisions around process, policy and service model
  • Build, maintain, and communicate detailed reporting & models
  • Develop dashboards that provide reliable insights and visualization into the restaurant experience
  • Implement and analyze A/B experiments

 

What You’ll Need

  • Bachelor’s Degree
  • Minimum 3-4 years of data science, business intelligence, investment banking, consulting or related experience
  • Expertise in SQL (Hive or Presto experience a plus)
  • Experience with R and/or Python (fluency in either language preferred)
  • Strong teamwork skills and desire to help others learn
  • Exceptional data management skills
  • Strong communication and organization skills
  • Hustle and entrepreneurship - driven and focused self-starter
  • Strategic mindset - you're comfortable thinking a few steps ahead of where the team is at now

 

Bonus Points If

  • High-growth analytics or operations experience
  • Experience working in a support environment (contact management analytics, Zendesk API familiarity, etc.)
  • Experience in advanced reporting tools such as R Shiny, Dash, or Bokeh

 

About the Team

The NorthAm Community Operations team ensures that we are providing high-quality support at scale. The Analytics & Insights team is tasked with providing critical business insights to help identify opportunities and implement operational improvements across our entire organization.

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