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TITLE

 

Frontend Engineering Manager II - Customer Obsession

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

The Customer Obsession team provides an end-to-end customer engagement platform for all Uber products: Ride sharing, UberEats, Uber for Business, UberHealth, UberFreight. We strive to provide world class customer support to our end-users: riders, driver-partners, restaurants, eaters, freight carriers, truckers, uber business partners and hospitals, by building and integrating a bespoke suite of tools for our Customer Service representatives.

 

Our product solutions contribute directly to profitability and revenue, helping Uber move towards sustainable growth. Our ambition is to establish customer care as a competitive advantage and market differentiator in our industry.

 

An Engineering Manager at Uber is a leader in a particular problem domain.  You will need deep knowledge in the business domain, ability to recruit key talent, setting long term vision and roadmap. We are looking for an experienced engineering leader who has deep knowledge in web technologies and large scale distributed systems . Do you dream about changing the world using your passion for engineering? Then you should apply to join our team. We are ambitious, engaged and excited about disrupting the transportation industry across the world.

What You’ll Do

 

Frontend Engineering Manager for Customer Obsession Omni-channel platform team. You'll lead one of the core pillar teams that is building Uber’s Customer Engagement platform that powers all of customer care for riders, driver-partners, eaters and NeMo (New Modalities).You will provide technical leadership to the team and oversee the engineering design, implementation & operations of the Omni-channel agent platform.

 

This is an ambitious undertaking and an opportunity to redefine how Uber is operating globally, by providing best in breed customer care that drives loyalty and in turn drives efficiencies in the business to achieve profitability.

  • Provide technical leadership to build, develop and scale our omni-channel platform that powers agent (CSRs) workflows for various Uber businesses.
  • Recruit key talents in web frontend engineering
  • Mentor and build a strong culture of quality. Handle conflicts well and help build consensus.
  • Creative problem solver - Have an excellent understanding of business goals and able to identify and solve high impact, highly complex problems. Additionally, you are then able to effectively loop in other top engineers to help solve the problem.
  • Strong documentation and communication

 

What You’ll Need

 

  • 10+ years of relevant engineering experience.
  • BS degree in Computer Science or related engineering field.
  • 4+ years of experience managing UI engineering teams.
  • Experience with web technologies and frameworks (Javascript, React, Redux)
  • Track record of building large scale distributed systems
  • Experience with engineering design and operations of business applications.
  • Excellent written and verbal communication skills, including the ability to write detailed technical documents.
  • Passionate about helping the team grow by inspiring and mentoring engineers.

 

Bonus Points If

 

Experience in customer care industry.

Apply for the job

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