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Head of Sales Programs and Operations US/CAN, Uber Eats - San Francisco






San Francisco, CA, US


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Uber Eats is seeking a resourceful and driven Head of Sales Operations to lead our US/CAN sales operations team globally, focused on driving efficiencies and results across our sales process, strategy, and tools. This is a people-management role, and the ideal candidate is empathetic, data-driven, and a self-starter with experience in both mature and start-up environments.


You’ll succeed in this role if: you embrace rolling up your sleeves with your team; you enjoy finding the balance between short-term needs and long-term investments; your working style is collaborative, process-driven, and decisive.


This is a role central to our sales growth and effectiveness across Eats in the US/CAN, based in San Francisco.

What You’ll Do

  • Lead, inspire, and develop a team of analysts and program managers focused on improving business performance by defining business cadence (planning, budgeting, business reviews), optimizing processes, monitoring execution and productivity, and driving accountability/visibility of progress against goals and objectives
  • Bring Customer and market feedback back into the organization to identify opportunities and recommend solutions including product enhancements, channel mix and go-to-market strategies
  • Develop and implement global and regional sales strategies and programs including translating big picture goals into actionable plans. This includes forecasting and goal setting, organization strategy and headcount planning, sales incentive design and compensation plans, market segmentation and territory optimization, and adoption of CRM and productivity initiatives
  • Set clear objectives and measures, and monitor progress, productivity, and results. Drive business review cadence and develop reporting frameworks to facilitate consistency, efficiency, and prioritization, and day-to-day accountability for the Sales organization
  • Collaborate with cross-functional partners (e.g., Finance, Marketing, Product, Operations, Analytics) to ensure successful initiatives

What You’ll Need

  • 10+ years of experience in B2B organizations working managing and developing a team and working cross-functionally with sales, finance, marketing, and product in both mature and start-up environments
  • Self starter with an analytical orientation; empathetic and leans in and embraces rolling up your sleeves with your team; skilled at balancing between short-term needs and long-term investments; thrives on change and comfortable with ambiguity; collaborative, process-driven, and decisive workstyle
  • Excellent written and verbal communication skills, as well as stakeholder management and consensus building, project management, sales systems design (e.g., Salesforce), and data analysis experience
  • High degree of proficiency in quantitative analyses, influencing with data (e.g., funnel, cohorts, benchmarks), building business cases, and communicating data-driven insights to analytical and non-analytical audiences
  • Strong personal code of ethics, integrity, diversity and trust
  • Strong references from former employers and business partners; passion for building relationships
  • Experience with SQL, Salesforce, and BI tools (e.g, Tableau or Looker)

Apply for the job

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