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TITLE

 

Customer Support - Lead

COMPANY

 

Zenoti

LOCATION

 

Hyderabad, IN

Description

Our world is hectic, demanding and stressful - all of which is fueling explosive growth in the beauty and wellness industry. As this industry scales, so does the need for world-class tools to manage the business and stay competitive.

Zenoti develops extraordinary tools to help these businesses. We're cloud software for some of the world’s largest beauty and wellness service businesses. We help our global clients reach their full business potential - with an enterprise solution, flexible enough to accommodate companies spread across the globe and smart enough to help our clients thrive. Since we started, we’ve achieved 200% YOY growth. We’re not the first player in our market, but we believe we can be the leader.

 

What's the opportunity?

We are looking for Technical Support engineers with excellent communication skills to be part of the team that develops the next generation of cloud-based products for the service industry. Engineers will be involved in assisting our customers in using the Zenoti products.

REQUIREMENTS

What will I be doing?

  • Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
  • Serve as primary escalation contact for high priority support cases, including overall triage management.
  • Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
  • Hire and train support team to provide effective customer communications.
  • Be proud of what you work on, obsess about the quality of the work you produce.

What skills do I need?

  • 4 to 6 years of experience in supporting web based enterprise applications
  • A technology centric background
  • Strong logical, analytical and problem solving skills
  • Excellent communication skills in English
  • Can work in a fast paced, ever changing, startup environment

BENEFITS

  • You will receive a competitive salary and every employee receives equity in the company
  • You will receive medical coverage for yourself and your immediate family
  • We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity
  • Employees are served healthy breakfast, lunch and snacks on every weekday
  • Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more

Apply for the job

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