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Senior Director, Wholesale Operations






San Francisco, CA, US


Minted is seeking a talented and passionate Senior Director, Wholesale Operations to join our Supply Chain team. The Director will be accountable for developing the strategy and overseeing the day-to-day execution of our supply chain partnerships for our Wholesale business. This person will leverage customer, sales and inventory data to ensure timely and accurate production and replenishment of product to wholesale partners. The Director will ensure we deliver high-quality products that align with our brand and meet our wholesale partners’ expectations. This person is also responsible for managing to key margin and cost targets to ensure the company meets overall profitability goals. This person will enjoy “rolling up his/her sleeves” to make an impact and deliver results resourcefully.

You will:

    • Manage day-to-day planning, scheduling, tracking and reporting for Wholesale Operations
    • Collaborate with Business Development to create new partnerships with an expanding client list; including major retail chains
    • Manage relationships with wholesale supply chain and operations partners
    • Confidently leads intra-department and external teams to project success through strong project management skills
    • Launch new programs
    • Be responsible for optimizing day to day order fulfillment to ensure sales are maximized
    • Manage KPIs successfully, including but not limited to cost per unit, cycle time, accuracy, speed and sales
    • Communicate professionally, effectively and eloquently through all forms of communication with both internal and external stakeholders
    • Identify opportunities to streamline operations and process improvements
    • Manage inventory statuses and creates a best-in-class process for replenishment orders
    • Partner with product and engineering teams to ensure roadmap priorities support wholesale scaling efforts
    • Operationalize functionality to ensure full return on investment and operational efficiencies

You are:

    • Able to work with others, have excellent interpersonal skills, and are a good listener
    • Someone who places the success of the company and supply chain ahead of any particular idea
    • Someone with strong communication skills, articulate and persuasive while able to listen and incorporate the perspectives of others
    • Someone who loves to solve problems large and small
    • Passionate about and care deeply for the Minted customer
    • Someone who will do what it takes to ensure every customer has a great experience with Minted, which involves working with cross-functional teams and sometimes making fast decisions
    • Equally comfortable taking personal ownership for a task as delegating it

You have:

    • 7+ years of experience in wholesale distribution; supply chain, operations, e-commerce and/or retail with experience managing partnership relationships.
    • Strategic insight to understand the company’s strategic position and overall industry trends and use this information to build best in class supply chain strategies for Minted
    • Project management skills with an outstanding follow-up, organization, and a track record of on-time delivery
    • Significant experience developing financial models, capacity, production and distribution plans, and cost models to drive business decisions, prioritizing initiatives based on quantitative data
    • The ability to identify gaps in reporting or analysis needed to answer business questions
    • Experience working with employees at all levels of a company.
    • The ability to understand how e-commerce, retail and supply chain technology works and can use that knowledge to identify new technology partners or development projects that can enhance our ability to serve the customer
    • Strong leadership skills, balancing and productively resolve contradictory demands and timelines in order to deliver against the company vision and goals
    • Experience managing partners to grow and support a business
About Minted
Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind.  Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.  

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