Minted is seeking an empathetic, outgoing, detail-oriented communicator and problem-solver for our Associate Manager of Community Support role on the Artist Relations team. Community Support is on the front line of supporting our community of thousands of independent artists who are the lifeblood of Minted. We support our artist community through multiple channels such as mass communications, knowledge portal, 1:1 email support, group chats, conference calls and our community Facebook group.
Reporting to the Director of Artist Relations, this role requires strong communication, cross-functional collaboration, and problem-solving skills to provide best in class service to our artists. You must enjoy providing excellent customer service and building strong relationships with individuals. In addition to providing artist support, this role will also manage two Community Support Specialists and own the reporting, processes, and tools for our artist community CRM. This role will ensure that artists receive proactive communication from Minted that is timely, accurate, and effective.