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TITLE

 

Manager, Business Operations

COMPANY

 

Minted

LOCATION

 

San Francisco, CA, US

Description

Minted is seeking a talented and passionate Manager, Business Operations to join our team. This individual will be responsible for assisting senior management in developing and executing manufacturing and supply chain strategies for our core stationery business and managing  partners/suppliers in our manufacturing network. The Manager, Business Operations will be accountable for scaling our manufacturing network to support aggressive growth plans, ensuring we delight our customers with high quality products and services, introducing exciting and innovative new products in concert with other Minted functions, and achieving manufacturing and shipping cost goals. This person will enjoy ‘rolling up their sleeves’ to deliver results resourcefully with a terrific team. This position reports to the Head of Supply Chain.

You will:

    • Operations Strategy:  Partner with management on the development and execution of manufacturing and overall supply chain strategies to achieve growth, customer satisfaction, manufacturing capability and profitability goals.
    • Growth Infrastructure:  In concert with Finance and Marketing, develop forecasts and work with existing and new partners and suppliers to support the forecasts to ensure high quality and on-time delivery of customer orders. Evaluate and add new partners to manufacturing network as needed.
    • Product Quality:  Deliver best in class product quality by meticulously analyzing all customer feedback, identifying the areas needing the most improvement to drive customer satisfaction and retention and managing quality improvement action plans within Minted and our manufacturing locations. Work closely with Customer Service to reduce customer dissatisfaction issues and contacts. Drive a blind order test process to support quality analysis and develop action plans with manufacturing partners as necessary. Visit locations as needed.
    • New Product Introductions: Plan for and manage new product introductions and other changes at partners, including changes to systems APIs, testing and packaging.
    • Margin and Cost Management: Identify opportunities to achieve cost goals and drive projects to meet those goals, including purchasing strategy and supplier negotiations.  Review and approve invoices. Maintain the product and geographical order routing logic to improve customer experience and reduce costs.
    • Technology Roadmap: Partner with product and engineering teams to define requirements for new systems functions to drive customer satisfaction and cost improvements, as well as scaling projects for Q4.
    • Purchasing: Manage the purchasing and inventory for selected bill of materials, finished goods and packaging and cultivate a supplier base for our needs.
    • Q4 Preparation and Execution: Execute specific plans to support the scaling requirements for the fourth quarter. Be a strong partner to customer operations in order to ensure high customer satisfaction.

You are:

    • A Customer Advocate: You are passionate and care deeply about delighting the Minted customer.
    • Analytical: You have the skills to develop forecasts, cost models, capacity plans and dissecting customer feedback to drive decision making, measuring performance of the manufacturing network, and identifying the opportunities to drive improvement. You are adept at Excel and reporting tools like Lookr.

You have:

    • Ideal candidates have 3-5 years of experience in operations, manufacturing, commercial printing, or e-commerce.
    • Bachelor’s degree required.
    • Project management skills: You have outstanding project management skills, ability to work cross-functionally and outside the organization, and have a track record of achieving the results expected. You are extremely detailed and process oriented.
    • Ability to work with others: You have excellent interpersonal skills which enable you to work as a team with other Minted functions and operations partners. You are transparent and openly share information. You have experience working with employees at all levels of a company.
    • Strong communication skills: You are articulate and persuasive while able to listen and incorporate the perspectives of others.
    • Work ethic: You do what it takes to ensure every customer has a great experience with Minted, which involves working with cross-functional teams and sometimes making fast decisions and executing tasks quickly.
About Minted
 
Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind.  Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.  

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