Leanplum is the mobile marketing platform
built for engagement. Brands rely on Leanplum to help them orchestrate multi-channel campaigns — from messaging to the in-app experience — all from a single, integrated platform. Global brands such as Tinder, Grab, Tesco, and Zynga turn to Leanplum to accelerate growth and build long-term customer relationships. Founded in 2012, Leanplum is based in San Francisco, with offices across North America, Europe, and Asia. Leanplum has received more than $98 million in funding from Norwest Venture Partners, Canaan Partners, Kleiner Perkins Caufield & Byers, and Shasta Ventures, and is recognized as Fortune’s Best Companies to Work For
, SF Business Times’ Best Places to Work
, and Best Entrepreneurial Companies in America
by Entrepreneur magazine. Learn more at www.leanplum.com
About the Role
Do you love helping people? Do you love problem solving? We are looking for an Onboarding Engineer extraordinaire who will be on the frontline for customers Leanplum integration and support.
This champion will provide a dedicated onboarding experience, guiding new customers into the technical aspects of integrating Leanplum with enthusiasm, composure under pressure and a customer first attitude. The Onboarding Engineer will provide setup instructions, best practices, guidance on how to instrument Leanplum features and be the technical point of reference for the time of the onboarding.
S/he should be comfortable translating complex technical issues into a language that all levels of technical aptitude can understand (from Product to Developers to Marketing). This important role will also help with external client documentation, help mold the triaging process and provide guidance on best practices in support.
Leanplum is an equal employment opportunity employer for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.