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Manager, User Experience & Design






Oakland, CA, US


Company Description

Turnitin is your partner in education with integrity. Turnitin’s originality checking and authorship investigation services ensure academic integrity, promote critical thinking, and help students improve their authentic writing. Turnitin provides instructors with the tools to prevent plagiarism, engage students in the writing process, and provide personalized feedback. Turnitin is used by more than 30 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, Calif., with international offices in Newcastle, U.K., Utrecht, Netherlands, Melbourne, Australia, Seoul, Korea and throughout Latin America.

Job Description

The Manager of UX & Design will be responsible for ensuring a high standard in UX and the look and feel across our product portfolio. Your team of designers spanning visual storytelling, UX research & design, and UI design will support you in delivering high-value solutions to the thousands of institutions on our service.  You will direct the vision of our integrated service experience and partner closely with engineering and product leaders on the overall product development process and maintaining a design and experience centric development orientation

Key Responsibilities: 

  • Ownership for overall design architecture that supports and advances business goals and meet user needs.

  • Effectively collaborates with executives, product strategy, product managers, engineers, and user researchers to define, conceptualize, and design user-facing products.

  • Ensure skills and staffing assignments are aligned with strategy and product line needs.

  • Inspire, develop, and coach team members to ensure efficient operation of the UX and design function

  • Hire and retain top talent.  

  • Set the cultural and environmental tone for the design team to work effectively, including design team collaboration as well as cross-functional partnerships.

  • Drive our competency framework and career progression to ensure development paths for team members.

  • Subject matter expert and thought leader on user experience design across the company


Characteristics for Success: 

  • Entrepreneurial, structured and process-oriented, able to handle multiple work-streams at once.

  • Approach design with an in-depth understanding of customer needs, proactively seeking out customer contact and analytics to help plug gaps in your knowledge.

  • Comfortable communicating the value of your work, and justifying the design decisions you have made.

Essential Qualifications: 
  • Minimum 5 years UX/UI design experience across mobile applications, SaaS websites, or enterprise software.

  • 2+ years of supervisory experience: direct or indirect.

  • Strong thought leadership and UX design vision skills, including strong analytical, strategic, and conceptual design skills.

  • Demonstrate a strong design portfolio of work with a proven track record for solving difficult UX design problems and simplifying difficult business process to intuitive interfaces for customers.

  • Proficient with user research methodologies, user testing tools and web analytic platforms to help drive insights.

  • Proficient with InVision, Sketch and similar design and prototyping tools as well as using GitHub to collaborate with developers

  • BA/BS in design required, preferably in UX related fields of HCI, Industrial Design, Cognitive Design or Product Design.

Preferred Qualifications: 
  • 7 years design experience.

  • Multiple years leading a geographically diverse UX & design team.

  • Masters in design, HCI, Industrial Cognitive or Product Design.

Additional Information

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

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