Stay in Touch

TITLE

 

Technical Training Program Manager - EMEA

COMPANY

 

Exabeam

LOCATION

 

EMEA

Description

Exabeam provides security intelligence and management solutions to help organizations of any size protect their most valuable information. The Exabeam Security Intelligence Platform uniquely combines a data lake for unlimited data collection at a predictable price, machine learning for advanced analytics, and automated incident response into an integrated set of products. The result is the first modern security intelligence solution that delivers where legacy security information and event management (SIEM) vendors have failed.
 
Position Overview
 
Exabeam is looking for an Education Services Manager as part of the Customer Success Organization to help build and drive Exabeam’s education program. Exabeam’s Customer Success organization spans Support, Professional and Education Services, Service Partner management and our online Customer Community.  In this role, you will be responsible for building Exabeam’s education program, including but not limited to certification programs, Partner enablement, and ongoing technical training for the organization. You will be part of a thriving and dynamic global team and work cross-functionally to develop cutting edge educational programs. You will leverage our Professional Services and Support organizations as well as our Community to generate innovative and timely content. This role reports to the Director of Global Services.

Responsibilities

    • In close collaboration with your colleagues, develop an Education Services portfolio and roadmap that spans Exabeam professionals, our Customers and Partners.
    • Develop a certification program for Exabeam Services Delivery Partners.
    • Develop the KPIs, dashboards and reports we will use to assess performance and delivery readiness.
    • Develop the methodology, systems and processes for tracking certifications.
    • Contribute content to the Exabeam Community.
    • You will be assessed on execution against the Education Services roadmap.
    • You will play an active role improving our customer satisfaction (csat) metrics.
    • Actively collaborate across Exabeam teams and our Community to identify training needs

Qualifications

    • Minimum bachelor’s degree from accredited university with an emphasis on information technology, cyber security.
    • Minimum 8 years in cyber security.
    • Minimum 3 years in some type of instructional capacity.
    • Excellent presentation skills with an ability to take highly complex technical subjects and make them understandable to C-Level as well as deep-dive for very technical audiences.
    • Excellent writing skills, creative thinker, highly organized.
    • Demonstrated leadership and ability to plan and execute to strategy.
    • Strong team-player, highly collaborative, transparent, no ego
Exabeam is built by seasoned security and enterprise IT veterans from Imperva, ArcSight, and Sumo Logic. We are headquartered in San Mateo, California. Exabeam is privately funded by Lightspeed Venture Partners, Cisco Investments, Norwest Venture Partners, Aspect Ventures, Icon Ventures, and investor Shlomo Kramer.

Apply for the job

Subscribe to our blog.


 

Blog & Newsletter Signup