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Senior Sales Operations Manager, Strategic Planning and Analytics, Uber Eats - San Francisco or NYC






San Francisco, CA, US


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.


You’ll be driving the right insights to help our stakeholders focus their energy and attention on the most important strategic priorities. Identifying the key opportunities to power improved business performance and helping to determine the areas where each group can contribute to our broader goals.

What You’ll Do

  • Lead and develop a team of Sales Operations Analysts that manages planning, operational rhythms, and strategic projects in partnership with US/Canada Restaurant acquisition and account management teams
  • Establish clear frameworks and structured processes to thoughtfully engage cross-functional partners across the planning cycle. Incorporate business and product priorities, quantitative and qualitative Customer and market insights, and channel strategy and productivity
  • Develop US/Canada sales strategies including translating big picture goals into actionable plans includes forecasting and goal setting, organization strategy and headcount planning, sales incentive design and compensation plans, market segmentation and territory optimization, and pricing and contract support
  • Set clear objectives and measures, and monitor progress, productivity, and results. Drive business review cadence and develop reporting frameworks to facilitate consistency, efficiency, and prioritization, and day-to-day accountability for the Sales and Account Management organization
  • Collaborate and closely partner with Sales, Operations, Product, Community Operations, Finance, Marketing, and Data Science to ensure successful initiatives

What You’ll Need

  • 8+ years of experience in B2B organizations managing and developing a team and working cross-functionally with Sales, Product, Marketing, Finance, and Customer Support in both mature and start-up environments
  • 5+ years of experience in managing analytics teams (e.g., Customer, product, marketing) with a high proficiency in quantitative analyses, influencing and informing with data (e.g., funnel, cohorts, benchmarks, voice of the Customer), and leveraging analytical methods to drive Customer and business outcomes
  • Experience with sales and account management processes (e.g., acquisition, account management, support) and systems (e.g., CRM, reporting). Geek out in understanding the sales funnel and Customer journey
  • Familiarity with best practices and implementation of lead management, data modeling/reporting, territory structuring/alignment, incentive/compensation planning, pricing/contract support, and sales systems design
  • Self starter with an analytical and collaborative orientation; empathetic and leans in and embraces rolling up your sleeves with your team; skilled at project and process management to balance between urgent and important requests; thrives on change and comfortable with ambiguity; decisive workstyle
  • Excellent written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and consensus building, and project management
  • Proficiency in accessing, linking, and analyzing data from structured and unstructured data environments (e.g., SQL, Python, R, SPSS), partnering with Data Architects/Engineers to establish infrastructure to facilitate adoption of standardized metrics/reports and data discovery for non-technical analysts, and CRM/BI tools
  • Strong personal code of ethics, integrity, diversity and trust
  • Strong references from former employers and business partners; passion for building relationships

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