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Technical Account Manager - UK/EMEA



Shape Security



London, GB


About Shape Security
We are security and web experts, pioneers, evangelists and elite researchers. We believe in the power of the Internet to be a positive force and our mission is to protect every website and mobile app from cybercriminals. Shape’s founders fought cyber-crime at the Pentagon, Google, and leading security companies, and we are backed by some of the most prominent leaders and investors in the technology industry (Kleiner Perkins, Google Ventures...) If you want to be a part of the team that is making the Internet a safer place for everyone, let's talk.
Shape Security is looking for a Technical Account Manager that is eager to help protect a portfolio of Global 2000 websites from malicious and automated attacks.  This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how this fits into our customer’s overall environment.  You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the Shape Botwall.  A successful candidate must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.

Key Responsibilities:

    • Project manage the installation and integration of Shape's security as a service solution for Fortune 500 companies.
    • Proactively anticipate customer needs and facilitate project success.
    • Act as the primary representative between our customers and Shape.
    • Develop and implement best practices for program/project  management, communication artifacts, reporting and capability improvements.
    • Develop models for resource planning and consumption as well as key performance metrics for project/program success.
    • Communicate effectively, organize and juggle priorities, solve problems and make decisions, build teams and relationships.

Required Skills:

    • 5+ years of system integration within complex environments.
    • A strong technical networking background.
    • A deep level understanding and experience of Content Delivery Networks
    • Experience working with all major Load Balancers currently on the market
    • Understanding of TCP/IP, HTTP, HTML, Javascript, CSS and other technologies involved in delivering sophisticated web services.

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