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TITLE

 

Team Lead, Member Development

COMPANY

 

Lending Club

LOCATION

 

Salt Lake City, UT, US

Description

About the Role

 

Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are excited about their career, inspired by our vision and embody our values. In this role, you’ll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles:
“Build a Relationship, Make it Easy, and Think Ahead”
The team focuses on taking inbound calls with the goal of completing borrower applications over the phone and listing loans on our platform. This role will consist of: 75% ongoing coaching and team development, 25% special projects. We’re looking for a high energy, actively engaged coach and teacher that is fueled by making others around him/her better through constant feedback, one-on-one and side by side sessions.

 

 

What You'll Do

 

•    Lead and manage a team of 10-15 Member Development Associates
•    Deliver on the spot feedback through live monitoring, call listening, sitting with your direct reports
•    Hold weekly 1 on 1’s and team meetings
•    Performance leading your team
•    Being able to speak to their business
•    Taking initiative to make decisions and act quickly
•    Successfully executing new company rollouts
•    Lead a fast-paced quickly changing environment with uncertainty
•    Lead by example and being ready to jump on the phones if necessary
•    Have a high aptitude and propensity for continuous self-improvement
 

 

 

About You

 

•    Bachelor’s degree preferred; 2+ years of people management experience required
•    Experience in sales leadership is a plus
•    Consistent track record of success as an individual sales contributor
•    Strong communication, influencing and presentation skills
•    Real passion for Lending Club and building new untested divisions
 


LendingClub is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system​.

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