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TITLE

 

Claims Process Manager

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

 

We’re disrupting the transportation space and growing rapidly in both the U.S. and internationally. This is an excellent opportunity a for driven insurance professional to gain valuable non-traditional insurance experience while working in one of Uber’s most critical and fastest growing divisions. The manager will be based out of Uber’s HQ in San Francisco, reporting to the Sr. Global Operations Manager, which works to support the greater Global Insurance Claims team by managing processes and ensuring consistency and efficiency across the globe. The manager will partner closely with Data Analytics, Insurance Engineering and Product, Insurance Legal, Quality and Compliance, and Claims Training teams internationally. If you’re looking to be at the cutting edge of insurance claims innovation and are looking for a rewarding set of challenges - read on and get in touch!

 

What You’ll Do
 
  • Lead a team responsible for building, documenting and updating all the claims processes and best practices in a single source for ready access/use by the Claims team globally.
  • Using six sigma methodologies identifiying process or technology gaps and developing strategies to optimize existing or innovate new processes into best practices within within/across Claims and other functional areas focused on customer experience and claim cost reduction.
  • Managing deployment of initiatives, tools, and methodologies including process governance globally.
  • Team serves as the Claims principal SME engaging with Insurance Product to design, test and launch innovation tech solutions to drive Claims efficiency and effectiveness, and improve the claims experience for driver partners and riders.
  • Team serves as principal SMEs with respect to data-related issues and Claims systems and tools, including Origami. 
  • Ensuring Claims' readiness for all new product launches, policy changes, and process updates.
  • Providing day to day direction, leadership, and management of the team with a focus on operational excellence, quality claims management, and customer service (obsession).
  • Holding team accountable for their performance and development including, but not limited to, effective performance management, escalation of performance issues, and appropriate collaboration with Human Resources.

 

What You’ll Need
 
  • 7 Minimum Years of Experience with Insurance, Process developement

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