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TITLE

 

Product Manager, Communications Delivery

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

 

About the Role

 

Uber is looking for a product manager to optimize delivery of the billions of monthly communications that occur around the globe. Specifically, this product leader will work with engineering teams to build integrations with SMS providers, optimize email integrations we have with vendors, improve the one-time password delivery rates through experimentation and automation and roll out in-app VOIP functionality to improve the pickup experience for riders and drivers.

 

What You’ll Do

 

  • Align and motivate a cross-functional team on a product-level mission and roadmap that maps to the Products team mission
  • Work closely with email, SMS, voice and in-app vendors on optimizing deliverability
  • Create new integrations with these vendors
  • Lead setting OKRs across your products and in alignment with business leadership, product, and other cross-functional stakeholders
  • Generate ideas for growth and strengthening the performance of our programs through product, marketing, and business levers
  • Heavily utilize data insights, market and customer research, and your product intuition to continually improve your products
  • Identify opportunities for new products that leverage Uber's global scale and payments infrastructure to provide unique and lasting customer value
  • Clearly communicate plans, insights, data and results to a spectrum of audiences including executives, product teams, and other decision-makers across Uber

 

What You’ll Need

 

  • Minimum of 3 years experience in Product Management, delivering innovative products and solutions as a lead or sole product contributor
  • Experience in working with SMS vendors or VOIP products is beneficial
  • A track record of focusing on data driven roadmaps
  • Ability to work collaboratively with technical and non-technical team members up to and including the executive-level
  • True passion for Uber's mission and emerging markets (LatAM, Middle East, Africa)
  • Computer science undergraduate degree or equivalent. Technical understanding that spans all levels of abstraction and the systems you'll be building.
  • Experience building and leading businesses, including ownership and optimization of business performance metrics
  • Design sensibility. A deep understanding of and appreciation for good design and user experience
  • Customer obsession. The ability to take on complex product challenges and find elegant customer focused solutions.

 

About the Team

The Communications Platform team develops all the authoring tools and backend services for all communications (email, voice, SMS, push, in-app messaging) at Uber. It’s a team that is made up of engineers, product managers, designers, and data science.

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