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TITLE

 

Customer Analytics Lead

COMPANY

 

NextHealth

LOCATION

 

Denver, CO, US

Description

As a Customer Analytics Lead with NextHealth Technologies, you will be the face of the company to a portfolio of clients.   You will be an expert user of the NextHealth platform, both of its interface and the analytic methods and tools powering it.  You will lead implementation and ongoing delivery to your clients, driving external adoption of the platform and ensuring high client satisfaction and value.

 

Responsibilities

 
  • Serve as the operational lead on a small portfolio of accounts with accountability for setting and achieving semi-annual delivery goals for each engagement that drive widespread adoption of the NHT platform and maximize client value
  • Partner with your clients to design scientifically sound healthcare intervention programs and configure them on the NextHealth platform while training clients to do so independently
  • Interpret and present program findings with impactful recommendations that influence your clients’ decision-making processes
  • Champion your customers’ product feedback internally to help steer our development efforts and advance our solution
  • Become a trusted advisor to clients, fostering strong relationships across all levels of the client organization
  • Facilitate cross-functional internal account team meetings to ensure on-time delivery and account growth
  • Support and occasionally lead cross-customer projects owned by the Client Services team to advance our implementation and delivery methodologies
 

Qualifications

 
  • Bachelor’s degree – major in Computer Science, Operations Research, Statistics, Mathematics, Data Science, or related field preferred.
  • Minimum of six (6) years of experience in client delivery, management consulting, or other relevant field, including a minimum of four (4) years in healthcare
  • Knowledge of and experience with statistical methods and other advanced analytic techniques
  • Ability to foster strong client relationships at an executive level
  • High comfort level managing cross-functional teams
  • Proven ability to thrive in fast-paced, entrepreneurial environments, including an ability to drive results amid change and ambiguity
  • Exceptional written and verbal communication skills – ability to translate complex technical concepts for broad business audiences
  • Extensive use of Microsoft Office, SharePoint, PowerPoint, Visio and other project planning and/or collaboration tools
  • Willingness to travel (up to 30%)

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