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TITLE

 

AR / Collection Specialist - Part-time

COMPANY

 

Leanplum

LOCATION

 

San Francisco, CA, US

Description

About Leanplum
 
Leanplum is the most complete mobile marketing platform, designed for intelligent action. Our integrated solution delivers meaningful engagement across messaging and the in-app experience. Leanplum offers Messaging, Automation, App Editing, Personalization, A/B Testing, and Analytics.Top brands such as Tinder, Tesco, and Lyft trust us to create impactful relationships with their users. We were founded in 2012 by former Google engineers with years of experience in optimization and have received
 
Our Culture
 
At Leanplum you’ll meet employees from 22 countries and counting. We house a world champion air guitarist, three medalists from programming competitions, and six loyal office dogs who greet you at the door with tails wagging. Past perks have included company vacations to Mexico and Tahoe, Alfred Hitchcock movie nights, and costume parties. But most of all, we believe in gratitude, collaboration, and karma.
 
Overview
 
The Collection Specialist will be reporting to the Revenue Manager and will collaborate with the Finance, Sales and Customer Success teams.
The ideal candidate will be a go-getter with a doer mentality and a  great attitude. They should have a strong Accounts Receivable background, great eye for detail, and a strong commitment to process improvement.

Responsibilities:

    • Accountable for reducing delinquency for assigned accounts.
    • Enlist the efforts of various internal groups to accelerate the collection process.
    • Resolve client discrepancies and short payments, small balance write off, customer reconciliations and processing credit notes.
    • Manage 3rd party collections and legal involvement.
    • Provide continuous improvement to standardize and streamline processes.
    • Prepare and present reports on collection activities and progress.

Qualifications & Experience

    • 1-3 years of experience in a collections/customer service environment.
    • Knowledge of accounts receivable and collections procedures.
    • Working knowledge of MS Office and databases.
    • Commitment to excellent customer service.
    • Exceptions written and verbal communication abilities.
    • Familiarity with Suite billing and/or Zuora.
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