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TITLE

 

Sr Product Manager - Rider - Shared Rider Growth

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

The Role:

 

Shared Rides Growth is the team that brings more riders to Uber’s most affordable transportation products, and over time, grows those rider relationships into consistency, loyalty, and habituation.  Today, Uber serves a fraction of 1% of all passenger miles, and the riders and the rides that will bring us dramatic 10X - 100X growth towards 10% of global passenger miles need affordability and reliability in order to trust Uber with their transportation needs.  

 

In addition to the classic growth dynamics of any digital product, Shared Rides has unique geospatial aspects to growth success.  Since we match riders together to reduce costs, our ability to sustainably serve a given rider is dependent on exactly when and where the rider travels on Uber.  Thus our ability to invest in attracting and retaining riders is influenced by the existence of geospatially compatible co-riders with whom we can effectively and consistently match them.  

 

Your role, as PM of shared rides growth, is to work closely with a team of engineers, data scientists, and designers to deeply understand the metrics and data of both our existing riders and prospective riders;  to build effective systems and models to segment, acquire, and engage new and existing riders; and to identify and deliver both incremental and step-change improvements to shared rides products to make them more effective at sustainably growing usage.  As the product manager you will identify key metrics and goals, set priorities, and develop and execute on the vision, strategy and roadmap for the team. You are highly customer obsessed, deep into data and user research, and excel at leading a talented team of engineers, designers, data scientists and others to deliver on this mission.

 

This role has a global scope, touching on the widely varying needs of students in Boston and commuters in Bangalore, and many more important use cases in dozens of large cities worldwide.  

 

What You’ll Do

  • Internalize and deeply understand Uber’s mission and strategies, as well as the mission and objectives of your team
  • Drive innovation, generate and validate new data, tactics and product ideas that maximize our business impact
  • Be creative - relentlessly identify new ideas and data sources to solve very difficult problems
  • Distill the vision and strategy for the team to generate enthusiasm
  • Be deeply truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, rider behavior or other business metrics. Solicit and embrace critical feedback.
  • Collaborate with local city teams and research to understand specific local rider needs and growth opportunities  
  • Collaborate with Uber internal stakeholders, including the product operations, finance, legal, policy and global operations teams to ensure that our technology supports Uber's business objectives, globally
  • Drive cross-functional team to set qualitative objectives and quantitative goals
  • Lead the creation of pragmatic, prioritized, actionable roadmaps that effectively distill vision and strategy into efficiently shipped product results.
  • Monitor and measure launched products and feed insights back into product development process.
  • Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal partners to all Uber employees to riders.  

 

What You’ll Need

  • A passion to apply technology and data to change how humanity moves
  • Minimum 5 years of product management experience
  • Strong customer empathy, with an ability to transform complex data and customer insights into a prioritized roadmap
  • Experience formulating and driving a principled product vision and owning the narrative around that vision for leadership and stakeholders
  • Experience working in a metrics and experimentation driven organization
  • Experience partnering with cross-functional teams of engineers, data scientists, and designers to deliver extraordinary products
  • Exceptional communication skills, both within your team and with leadership and stakeholders
  • Strong design instincts and product taste - own what you build.
  • A computer science undergraduate degree or equivalent technical understanding based on direct work experience.
  • True passion for Uber’s mission and the company’s hybrid technology / operations nature.
  • A never-ending desire to grow and learn

 

About the Team

Shared Rides is responsible for all multi-rider products at Uber, including Pool, Express Pool, and other emerging products.  Our focus is on delivering affordable, quality transportation to the hundreds of millions of people globally who cannot afford a private ride.  We strive to build products that not only meet the needs of riders, but also support the earnings needs of drivers, the livability of cities, and the ecology of the planet.  Every day, we solve some of the most complex and constrained, and therefore fascinating, problems at Uber, delivering a service that feels simple, works like magic, and hides the sophisticated technology that makes it possible. 

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