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TITLE

 

Senior Success Engineer

COMPANY

 

Engagio

LOCATION

 

San Mateo, CA, US

Description

Over-Automation is killing the effectiveness of both Marketing and Sales. Engagio is building the next great marketing platform to help revenue teams and their potential and existing customers feel human again.
Our all-in-one Marketing Orchestration platform helps companies operationalize "Account Based Marketing" to engage with their best prospects and customers, get deeper insights at the company level, and communicate with personalized, relevant content.
 
This isn’t our first rodeo. Engagio has over $32 million in funding from Norwest, FirstMark, Storm Ventures, and First Round Capital and our CEO, Jon Miller, has been instrumental in building two of the largest marketing technology companies in the past 20 years including Epiphany (IPO: 1999); and most recently as co-founder of Marketo; (IPO: 2013 - Sold to Adobe for $4.8 billion in Sept. 2018). Additional senior leaders come to us from DemandBase, Marketo & Platfora (big data).
 
Success Engineering
 
At Engagio, we see "Success Engineering" playing a key role between engineering and our customers. We're looking for customer-centric people with a bit of web development or engineering experience who are truly passionate about helping others and providing an amazing customer experience from the beginning. This role has two main components; externally, you'll be helping our customers set up Engagio and answering the technical questions that come up. Internally, you'll be leading efforts to make yourself and the rest of the Engagio team work and scale as efficiently as possible.
 
You'll be working between a very talented and experienced Customer Success department and an Engineering team that's passionate about building a product with the latest tools and technologies in a way that scales for enterprise. While supporting our customers in a happy and personal way is a key requirement to this job, we're also very into letting you bring your own strengths and experience to the table to provide a unique and exceptional customer experience.
 
To summarize, we’re looking for people that go above and beyond to help others be successful. This is a non-traditional role that will quench your thirst to be technical while also supporting and scaling our customers and Engagio itself.

Responsibilities

    • Handle technical escalations and support all customers including enterprise - We support our customers in the most personal, friendly, and fun way possible through chat, email, and occasionally phone support
    • Use JIRA to enter and track bugs and features
    • Optimize our users experience through documentation and process improvements
    • Write some code (we'll help you if you're new) to improve our product, as well as create internal tools and scripts to help you do your and everyone else’s job more efficiently and intelligently. We primarily use Javascript, Scala, Node.js, React, and of course some HTML and CSS/Saas too.
    • You will have SSH access to Production and be responsible for troubleshooting problems in Production

Ideal candidates will:

    • Be gritty and passionate
    • Have a technical-ish project (website, app, bit of code that does something cool, etc.) you built that you can demonstrate and feel comfortable talking about
    • Have a positive and entrepreneurial mindset
    • Love working with others and the way they talk to people naturally makes them feel good about themselves

Ideal Previous Experiences:

    • Experience creating web applications
    • Experience working as a software engineer
    • Experience with marketing automation or sales technology
    • Experience with support at a SaaS company

Requirements

    • 6 months of full-time experience in a customer facing or technical role at a SaaS company
    • Near-Native English proficiency (written and spoken)
    • Ability to work in the US permanently without sponsorship
Our Mission 
Build a great software company, united by a common vision of the 1:1 future that uses data and analytics to make every interaction more intelligent, more personalized, and more relevant. 
  
Our Values 
1. Freedom and Transparency  
2. Happiness and Positivity  
3. Excellence and Execution 
  
Perks include: 
Free Philz coffee 
Medical, dental & insurance 
401k  
Commuter Benefits 
Guaranteed annual 3.14 pay increase 
Great downtown San Mateo location Close to Caltrain 
Flexible work hours 
Unlimited vacation 
Fun monthly events 
Fully stocked kitchens 
Weekly educational classes & catered lunch 

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