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TITLE

 

Customer Success Coordinator, LATAM

COMPANY

 

Sojern

LOCATION

 

San Francisco, CA, US

Description

About Us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Specializing in traveler path-to-purchase data for over a decade, Sojern is travel's direct demand engine for thousands of brands -- from global enterprises to boutique operators -- across the hotel, airline, cruise, transportation, tourism industries, and more. Analyzing the world's travel intent signals with its proprietary data science methods, the company delivered $10B in generated bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, and Sydney.

 

The Role:

Sojern is looking for an Account Coordinator to add to our incredible Customer Success LATAM team.  We are a rapidly-growing team, and this entry-level position will help support our growth and expansion. We are looking for someone who wants to work in a fast-paced innovative company, and is passionate about putting the customer first. You are a driven, self-motivated, and hungry to learn individual, who is looking to build a career in digital advertising.  As an entry-level Account Coordinator, your primary focus in this role will be to support our customer success managers. To succeed, you must work well with people, be comfortable making quick decisions with a solution based mindset, and have a drive to learn.

 

Primary Responsibilities:

  • Set Up & Launch Campaigns - Coordinate with customer success managers and associates to carry out campaign set ups and launches for Display, Facebook and SEM campaigns

  • Campaign management - Support with day-to-day campaign performance including pixel checks, creative assets, troubleshooting technical problems

  • Operational efficiencies - Support customer success managers and associates on daily workload needs including client reporting, ad hoc projects and more

  • Payments - Work closely with customer success team and accounting team to assist with payment collections and to ensure client payments are received on time

  • Technical Expertise - Ability to learn quickly and adapt to changes with working in multiple systems to set up and manage various advertising campaigns

  • Client communication - Be comfortable picking up the phone and having conversations with customers whenever it is needed 

 

What you bring to the table:

  • Bachelors in Business, Advertising, Marketing or related field 

  • Bilingual (Fluent in English and Spanish)

  • An extremely high sense of urgency and ability to work in a fast-paced, ever-changing environment

  • Outstanding organization, time management and communication skills

  • A strong desire to always be one step ahead in the game

  • Experience in problem solving, identifying trends and formulating recommendations

  • Willing to wear multiple hats and roll up your sleeves to get the job done

  • Impeccable attention to detail

  • Previous experience in Customer Service, Sales, or Account Management highly regarded

  • Great with people – ability to work comfortably with many internal and external teams

 

Perks:

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Ownership: Lead creative and challenging projects

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in the office

  • Meals: Monthly catered lunches & happy hours

  • Competitive Localized Benefits

  • Time Off: Flexible vacation days

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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