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Research Project Manager






Herzliya, IL


Gong.IO helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.
At Gong, we automatically record, transcribe and analyze sales calls using machine learning, providing sales teams with actionable recommendations to improve sales. Our data science team develops the entire pipeline, including ASR (Automatic Speech Recognition), Video and Audio analysis, NLP and statistical modeling.
As part of the Machine Learning team, you will be immersed in an exceptional work environment that is recognized as one of the world's best 100 software companies (, serving brands like LinkedIn and Pinterest. You will also be surrounded by senior data scientists who are committed to helping each other grow through ongoing feedback and brainstorming.
As a Research Project Manager (Junior level) you will be responsible for managing machine learning projects from idea to production. You will be in charge of a powerful platform for training effective data-driven Voice and Natural Language Processing models based on a small set of labeled examples.

What you’ll do

    • Collect data from large-scale databases
    • Manage a team of human labelers to obtain gold labels
    • Evaluate model performance, perform error analysis and suggest improvements
    • Create customized and presentation-quality reports from data analysis results
    • Suggest tools to improve data collection and the modeling workflow
    • Support deployment and run of models in production environment

What you need to succeed

    • 2+ years experience managing a team (can include military service)
    • Strong project management skills
    • Experience in data analysis and visualization
    • High level of English
    • Intuitive understanding of basic machine learning algorithms (no need for a strong mathematical foundation)
    • Proficiency in Python, R, MATLAB or a similar programming language
Gong is the #1 conversation intelligence platform for B2B sales teams.

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