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TITLE

 

Global Head of Sales Enablement, Uber for Business - San Francisco

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

The Sales Operations team helps drive Uber for Business' global strategy to grow its business with Small & Medium customers, Mid-market and Enterprise customers

 

What You’ll Do
 
  • You’ll build and drive the global strategy and execution for Uber for Business Sales Enablement. This role will define sales processes, content, and delivery, helping our sales team win businesses of all sizes and booting. productivity. The ideal candidate is a self starter that possesses exceptional problem solving skills with experience in different sales functions such as training and sales content.

  • Develop and implement a commercial training and framework for the U4B sales team

  • Build and scale a global training program that blends instructor-led content and self-paced, digital content including both content design and delivery

  • Develop and driven a consistent customer facing “voice” for Uber for Business teams

  • Liaise with Product and Marketing teams to ensure alignment between R&D and Sales teams

  • Define and measure KPIs and success metrics and success criteria to help business understand ROI of sales processes, training programs, and allow business to allocate resourcing

  • Improve and iterate on sales processes to make sales team more effective in end to end sal

 

What You’ll Need
 
  • A minimum of 5 years of experience in B2B organizations managing and developing a team and working cross-functionally with Sales, Product, Marketing, Finance, and Customer Support in both mature and start-up environments
  • A minimum of 3 years of experience in managing analytics teams (e.g., Customer, product, marketing) with a high proficiency in quantitative analyses, influencing and informing with data (e.g., funnel, cohorts, benchmarks, voice of the Customer), and leveraging analytical methods to drive Customer and business outcomes
  • Experience with sales and account management processes (e.g., acquisition, account management, support) and systems (e.g., CRM, reporting). Geek out in understanding the sales funnel and Customer journey
  • Familiarity with best practices and implementation of lead management, data modeling/reporting, territory structuring/alignment, incentive/compensation planning, pricing/contract support, and sales systems design
  • Self starter with an analytical and collaborative orientation; empathetic and leans in and embraces rolling up your sleeves with your team; skilled at project and process management to balance between urgent and important requests; thrives on change and comfortable with ambiguity; decisive workstyle
  • Excellent written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and consensus building, and project management
  • Proficiency in accessing, linking, and analyzing data from structured and unstructured data environments (e.g., SQL, Python, R, SPSS), partnering with Data Architects/Engineers to establish infrastructure to facilitate adoption of standardized metrics/reports and data discovery for non-technical analysts, and CRM/BI tools
  • Strong personal code of ethics, integrity, diversity and trust
  • Strong references from former employers and business partners; passion for building relationships

 

About the Team

 

The Sales Enablement team will be critical for Uber for Business to grow its sales team worldwide and make it productive

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