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TITLE

 

Collections Specialist

COMPANY

 

Udemy

LOCATION

 

San Francisco, CA, US

Description

ABOUT THE ROLE:
The Collections Representative is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position is part of a newly established team and will report into the Director, Revenue Operations.    
 
ABOUT YOU:
You have a high attention to detail and enjoy working both with internal teams across various functions and interacting with customers.  You are a proven collector who is organized, can prioritize accounts and workload, and can manage a portfolio with minimal daily oversight.    

Here's what you'll be doing:

    • Reviewing open accounts for collection efforts.
    • Making outbound collection calls in a professional manner while keeping and improving customer relations.
    • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
    • Collect customer payments in accordance with payment due dates.
    • Identify issues attributing to account delinquency and discuss them with management.
    • Review and monitor assigned accounts and all applicable collection reports.
    • Provide timely follow-up on payment arrangements.
    • Email correspondence to customers to encourage payment of delinquent accounts.

We’re excited about you because you have:

    • 2+ years of corporate collections experience including interaction with Enterprise customers.
    • Strong communication, problem solving and analytical skills required
    • Ability to work independently and to adapt to a fast changing environment.
    • Must have attention to detail with an eye for accuracy.
    • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
    • Thorough knowledge of Salesforce and Netsuite preferred
ABOUT UDEMY
With a mission to improve lives through learning, Udemy is a global marketplace for learning and teaching online. More than 24 million students learn from an extensive library of over 80,000 courses taught by 35,000 instructors in over 50 languages. Whether learning for professional development or personal enrichment, students can master new skills through self-paced, on-demand courses, while instructors have a way to share their knowledge with the world. For companies, Udemy for Business offers subscription access to a collection of business-relevant courses as well as a simple platform to host and distribute their own content in one central place.
 
We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
 
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Dublin, Ireland, Sao Paulo, Brazil, and Ankara, Turkey. Compensation includes full-time salary, equity compensation plan, and competitive benefits including healthcare, commuter benefits, parental leave, and a discretionary time off policy.
 
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