Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions.
Exabeam is looking for a Manager, Service Operations to build and drive execution of operational processes across the Customer Success organization. Exabeam Customer Success spans Support, Professional and Education Services, Service Partner management and our online Customer Community. In this role, you will lead development of the post sales lifecycle processes, from sales hand off through global support, implementation services delivered by service partners, product adoption, interaction with the Customer Community through renewal. You will also be responsible for metrics we use to assess performance. Your main objective will be to develop pragmatic processes to scale Customer Success and provide a great service experience to our customers. The role collaborates very tightly with the Customer Success management team on the development and execution of these processes. You will be measured on NPS, renewal rates, demonstrable evidence of successful customer deployment and adoption and rapidly improving scalability of the Customer Success organization. The role reports to the Director of Service Operations in Customer Success.