Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions.
Position Overview :
Exabeam is looking for a dynamic Professional Services (PS) Operations Manager to build and drive execution of operational processes across the professional services organization. As a part of Exabeam’s Customer Success Organization, Global Services is comprised of Professional and Education Services and Service Partner management teams. Reporting to the Director of Global Services, in this role of PS Operations Manager you will develop lifecycle processes for the post-sales service delivery process, from Sales hand-off to services delivery by Exabeam professional services. You will develop key performance metrics around services delivery and develop feedback processes aimed at driving quality and making constant improvements. You will be responsible for centralizing PS Operations globally and building a Services Delivery Center of Excellence to create repeatable methodologies for how we deliver professional services. You will collaborate closely with Services Partner Managers and Education Services team who are responsible for training and enabling our service delivery partners on these methodologies.