Leanplum is the mobile marketing platform built for engagement. Brands rely on Leanplum to help them orchestrate multi-channel campaigns – from messaging to the in-app experience – all from a single, integrated platform. Global brands such as Tinder, Grab, Tesco, and Zynga turn to Leanplum to accelerate growth and build long-term customer relationships. Founded in 2012, Leanplum is based in San Francisco, with offices across North America, Europe, and Asia. Leanplum has received more than $93 million in funding from Norwest Venture Partners, Canaan Partners, Kleiner Perkins Caufield & Byers, and Shasta Ventures. Leanplum has been named to Business Insider’s Most Valuable Enterprise Startups and SF Business Times’ Best Places to Work.
About The Role
Leanplum is looking for a talented, team player with great initiative, to fill a key role on its Customer Success Team. The ideal Customer Success Manager (CSM) will play a key role in building our relationships with a portfolio of customers in APAC. You will also onboard new customers by guiding them through the kickoff process, ensuring proper implementation and providing dashboard training. As a CSM, you will have a strong understanding of the customer’s business and use cases, so that you can provide consultation on the uses of Leanplum based on client’s specific use cases. Not only that, but you will also need to develop a network of champions within each account through education, coaching and troubleshooting. A successful candidate will be a self-starter, with high energy, have a team player mentality, and is willing to take coaching advice and apply it immediately.
Leanplum is an equal employment opportunity employer for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.