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Sr. Director, Sales Operations






San Francisco, CA, US


Gong.IO helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.
As a Senior Director, Sales Operations, you’ll have the opportunity to build Sales strategy and
infrastructure from the ground up as the key partner to the Chief Revenue Officer. You will
influence the trajectory of Gong’s overall business, partner with the broader executive team,
and take on an operating role with an exciting and fast growing company which very ambitious
In this role, you will run Sales Operations holistically, helping drive the creation and execution
of revenue plans, design & maintain core sales processes, and assess key metrics to enhance overall productivity of the Sales organization. You will play an important role in guiding
strategic & operational initiatives and ultimately play a central roll in preparing our business
for scale.
We’re looking for an authentic and ambitious leader, who is able to embrace ambiguity and
approach business problems in a data-driven and structured manner. You can’t be afraid to roll
up your sleeves and collaborate to create solutions to problems that have never been tackled
before. We are not just looking for the high-level strategist, but also some who can get in the
nitty gritty of the day to day.

Role & Requirements

    • Build Sales Operations from the ground up for Sales and Sales Development
    • Partner closely with various levels of leadership to drive actionable, measurable projects that accelerate sales growth (new & existing business) and improve existing sales processes & operations
    • Enable and guide strong forecasting (reporting, pipeline management, renewals process) for the sales organization
    • Drive changes to our sales technology that result in improvements in sales productivity
    • Establish strong working relationships with other cross-functional partners (e.g. customer support, marketing and finance) to improve overall operations and how the company goes to market
    • Hire and manage the performance of top talent


    • 10+ years experience in Sales Operations; start-up & SaaS experience preferred
    • Strong analytical and conceptual problem-solving abilities
    • Able to work with a high degree of autonomy, particularly within a global setting
    • Exceptionally strong communication skills, including experience effectively communicating with senior management
    • Familiarity and comfort with Q2C process, sales systems/related tools (, and reporting
    • Willing to work in a highly demanding and results-oriented team environment
    • Experience effectively managing a team of 2-3 individuals
    • Proficiency in Microsoft Excel
    • Bachelor’s degree

Bonus Skills & Attributes

    • Background working in high-growth, performance-focused environments
    • Deep experience with SFDC
    • MBA/MS or equivalent with specialization in operations, finance, mathematics, business or related field of study.

You are

    • Creative, resourceful, detail-oriented, and well-organized.
    • A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.

You'll get to

    • Work closely with some of the best and brightest high-tech talent to create a truly amazing team.
    • Join a fast-growing company early, make a difference, and enjoy the ride.
    • Challenge yourself and take your career to the next level.
    • Enjoy a competitive compensation package.
Gong is the #1 conversation intelligence platform for B2B sales teams.

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