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Customer Success Associate, Italian






Dublin, IE


About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Specializing in traveler path-to-purchase data for over a decade, Sojern is travel's direct demand engine for thousands of brands -- from global enterprises to boutique operators -- across the hotel, airline, cruise, transportation, tourism industries, and more. Analyzing the world's travel intent signals with its proprietary data science methods, the company delivered $10B in generated bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, and Sydney.


The role:

Sojern is looking a Dublin-based Customer Success Associate with Italian language skills to join our EMEA team. As a Customer Success Associate, you will play a critical role within the company through hands-on management of advertiser campaigns while developing and maintaining our partner relationships.

If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the prospect of helping to establish and grow a new regional office, then Sojern is the place for you!

  • Coordinate with sales, ad operations and external clients to ensure campaigns are successfully launched and meet client’s goals.

  • Provide campaign strategies and brainstorm new ideas and concepts to wow potential clients and grow current clients.

  • Analyze and interpret performance data to provide optimization recommendations and client facing reporting.

  • Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements—with special focus on our business in Latin America.

  • Provide high-quality service and drive the bar higher for client satisfaction


Qualifications / Skills:

  • Bachelor's Degree in Business, Marketing, Finance, Accounting or a related area.

  • English and Italian 

  • 2+ years industry, Customer Success/Account Management and job-related experience

  • Strong interest in online advertising technology

  • Strong oral and written communication skills and client services potential

  • Detail-oriented, good organizational skills and ability to manage time and multiple tasks

  • Analytical skills

  • Ability to work in fast paced environment and meet expectations of multiple constituents



  • Snacks: Well-stocked kitchen.

  • Opportunities: Training and support to help you grow.

  • Charity: 40 hours/year to volunteer.

  • Culture: Sojern's Culture Club organizes team volunteering and events.

  • Ownership: Lead creative and challenging projects.

  • Team: Great team, environment and support.

  • Time off: 25 days per annum


At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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