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Sr. UX Researcher






San Francisco, CA, US


The user research team is a small but mighty group looking to add another user-centric voice to the mix. In Udemy’s insights-driven culture, researchers play a key role in leading and inspiring teams to create the next generation of products. We bring empathetic advocacy of our users’ actuality to every business group in the company - from product and design to brand strategy and content. Our goal is to ensure each department has the right insights to develop innovative products and messaging that resonate with our customers. We’re looking for someone who is incredibly hungry, passionate, smart, fun, scrappy and generally awesome to help us achieve that objective!

You will solve for questions like:

    • How do personas and customer journeys vary between the B2C and B2B marketplaces?
    • How is online instruction perceived internationally? And how can we use that to leverage new instructor acquisition?
    • What can we do to revolutionize on-the-go (mobile) learning?

Here's what you will be doing:

    • Employ a mixed-methods approach to gathering both generative and evaluative feedback on our mobile and desktop-based designs. Methods may include: ethnographic studies, online surveys, usability tests, card sorting, participatory design, experience mapping, and in-depth interviews
    • Manage and execute all research in multiple product verticals (includes running kick-offs, recruiting, conducting research and synthesizing key findings to internal stakeholders)
    • Lead research fieldwork to uncover insights about our customer’s motivations and actions to find new opportunity spaces
    • Mentor junior team members; support and lead research evangelization efforts across the organization (could include workshops, 1:1 sessions, brown bag lunches, etc.)
    • Deftly manage cross-team dynamics and internal stakeholder relationships

We’re excited about you because you have:

    • 5+ years of practice leading research projects in an agile product environment, or have equivalent educational experiences
    • BS, MS, or PhD in Human-computer interaction, human factors, cognitive psychology, sociology, anthropology, or related field
    • Experience working in industry, directly with design, product, engineering, and business teams, to gather study requirements and present findings
    • Experience working with SQL, R, Python, SPSS or other statistical packages
    • Background in consumer-based products or B2B markets
    • Experience with web and/or mobile research
    • Global perspective
Udemy UX Research Updates
We believe anyone can build the life they imagine through online learning. Today, more than 30 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), and São Paulo (Brazil). Compensation includes full-time salary, equity compensation plan, and competitive benefits including healthcare, commuter benefits, paternity leave, and an unlimited vacation policy.

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