ABOUT THE ROLE:
This data driven and hands on technical role offers you the opportunity to make an impact by supporting the Global Customer Operations Team with all the data analytics needs as well as maintain Tools like Zendesk including Live Chat, Answer Bot, Unbabel, Knowledge Base, IVR systems,Chatbots to provide outstanding customer service to Udemy customers Globally.
You will provide reporting and actionable analysis to support operations and drive constant improvement in our customer experience related to Tools and Analytics used to support the business with technical hands on expertise. You will work with a variety of internal and external groups, enabling you to expand your knowledge and experience, and gain broad exposure to our organization. We are both customer focused and data driven, so your input will be highly valued.
We’re looking for someone who loves numbers, loves business, loves technical Tools implementation and loves mixing all three to make a positive impact on our customers’ experience and the bottom line. You will interact with a wide-range of people in a very fast paced environment where constant change is the norm.
We believe anyone can build the life they imagine through online learning. Today, more than 30 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture
encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), and São Paulo (Brazil). Compensation includes full-time salary, equity compensation plan, and competitive benefits including healthcare, commuter benefits, paternity leave, and an unlimited vacation policy.