Stay in Touch



Team Lead, Customer Development



Lending Club



Lehi, UT, US


LendingClub (NYSE: LC) was founded in 2007 under the belief that a technology and data-driven marketplace can improve the way people access and invest in credit, creating value for both sides. Since then, we've helped millions of Americans take control of their debt, pursue their dreams, and invest in their future – all in a fair, transparent, and affordable way. Today we’re the world’s largest online credit marketplace, facilitating billions of dollars in loans annually, and we’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality.




About the Role


Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are excited about their career, inspired by our vision and embody our values. In this role, you’ll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles:
“Build a Relationship, Make it Easy, and Think Ahead”
The team focuses on taking inbound calls with the goal of completing borrower applications over the phone and listing loans on our platform. This role will consist of: 75% ongoing coaching and team development, 25% special projects. We’re looking for a high energy, actively engaged coach and teacher that is fueled by making others around him/her better through constant feedback, one-on-one and side by side sessions.



What You'll Do


•    Lead and manage a team of 10-15 Customer Development Associates
•    Deliver on the spot feedback through live monitoring, call listening, sitting with your direct reports
•    Hold weekly 1 on 1’s and team meetings
•    Performance leading your team
•    Being able to speak to their business
•    Taking initiative to make decisions and act quickly
•    Successfully executing new company rollouts
•    Lead a fast-paced quickly changing environment with uncertainty
•    Lead by example and being ready to jump on the phones if necessary
•    Have a high aptitude and propensity for continuous self-improvement



About You


•    Bachelor’s degree preferred; 2+ years of people management experience required
•    Experience in sales leadership is a plus
•    Consistent track record of success as an individual sales contributor
•    Strong communication, influencing and presentation skills
•    Real passion for Lending Club and building new untested divisions

LendingClub is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system​.

Apply for the job

Subscribe to our blog.


Blog & Newsletter Signup