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TITLE

 

Rides Business - Product Operations Manager, Maps User Experience (Search, Routing & Navigation)

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

The fundamental goal of Product Operations is to ensure we create the right products and features to move our business forward. Product Operations Managers work in partnership with Product Managers, Engineers and Operations stakeholders to surface, prioritize, test, rollout and iterate on products.

 

In the Search, Routing & Navigation Experience team, you will be working on how we capture the complexity of the real world inside the Uber app experience - for example: how might we give our users effortless destination entry, a perfect pick-up experience, efficient routing across the urban environment, and arrival at the desired destination. Moreover, how do we do this across our entire trip portfolio and modalities?

What You'll Do

  • Lead a global community of strategic leaders to encourage meaningful impact to business operations
  • Define the operating structure and processes that allow us to keep mapping data fresh and up to date.
  • Maintain regular communications with key stakeholders across the company
  • Ensure functional stakeholders are aligned on key objectives for the feature / product
  • Advise product managers and engineers on the global feasibility of products throughout the product lifecycle
  • Develop an end-to-end product rollout plan, and project-manage implementation
  • Collaborate with key stakeholders (operations, legal, policy, support etc) to prepare features for launch
  • Track core business metrics related to the product
  • Identify key problem areas and/or geographies impacted by the product post-launch
  • Surface and advocate for key insights from the business to inform product improvement

 

What You'll Need

  • Minimum 3 years experience in operations, business consulting, finance or similar analytical role
  • Project leadership experience
  • Excellent communication, the ability to engage internal and external customers
  • Deep understanding of the Uber user experience
  • Ability to leverage data to inform and support critical decisions
  • Strategic alignment, able to bring key stakeholders across functions together
  • A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
  • Ability to foster collaboration and facilitate teamwork
  • Effective prioritization

 

Bonus Points for

  • SQL proficiency and deep analytical expertise
  • Prior experience working on global projects, or in an international setting
  • Experience building mapping and location based products
  • Experience building “data products”
  • Experience building products that leverage crowdsourcing
  • People management experience

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