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Uber Eats Senior Regional Operations Manager, Courier






New York, US


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


On the Uber Eats Central Operations team, we’re helping to scale our most impactful processes and initiatives, support markets, and drive innovation in the business. Work-streams include true market ownership of courier payments, spend forecasting, monitoring and manipulating marketplace health at scale, deep-dive analysis of the incremental cost and gain of various payment types, experimentation of monetary and non-monetary incentives, long-term loyalty initiatives, working with our product teams to shape the way couriers experience payments, working with our data science and engineering teams to automate the execution of payments, and big-bold-bets involving both the Eats and Rides businesses.

What You’ll Do


  • Drive analysis on important strategic decisions and inform key business initiatives, including hand-in-hand work with finance, product, data science, engineering, marketplace and others.
  • Develop analytical frameworks to support the company in business decision-making, including solidifying “organizational truths” for what the incremental value is of different payment types.
  • Identify operational weaknesses, structural inefficiencies, and cost savings opportunities in how we strategize and then set payment levels.  Innovate to improve processes and create efficiencies.
  • Present models, findings and insights to senior management to drive business decisions.  Build, maintain, communicate, and present detailed reporting at the city, regional, and sometimes global levels.
  • Develop deep understanding of the interconnectedness and in some cases incongruencies between the Rides and Eats businesses. Be a thought leader for how the two businesses can make each other better.  


What You’ll Need


  • Exceptional communication and project management skills
  • Strong Excel / data management skills
  • SQL proficiency is a big plus
  • A “driver” personality - biased toward action, great collaborator and master simplifier - constantly pushing toward clarity and delivery
  • Self-motivated, works independently and possesses strong organization and time management skills


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